A LITTLE HELP PLANNING YOUR GETAWAY

Good questions.
A little peace of mind.

From choosing your home to getting ready for your stay, here are a few things you might be wondering about.

Finding & booking your stay

How do I check prices and availability?

Choose your home and select Book Now to open its Hostex booking page. Enter your dates and guest count to see current availability, rates, taxes, and any additional fees before reserving. Check Massillon availability or check Green availability.

How does direct booking work?

Explore the homes here, then follow the Book Now link to complete your reservation on our Hostex booking website. Review the full total, house rules, and cancellation terms before confirming. You’ll be booking directly with the host.

Where can I find the cancellation policy?

Review the cancellation terms shown on the Hostex booking page for your reservation before you book. If you already have a reservation, refer to your confirmation or contact us with questions about the terms that apply to your stay.

Choosing your home

Where are the two homes located?

The Oasis of Massillon is on the east side of Massillon, Ohio. The White House of Green is in Green, Ohio, near Nimisila Reservoir and Portage Lakes; some listings identify its location as Clinton. Your exact address and arrival details are provided with your reservation.

Are both homes pet-friendly?

Yes! Both homes welcome housebroken dogs and have fenced backyards.

The Oasis of Massillon: Up to 4 dogs, with a $40 pet fee per stay.

The White House of Green: Up to 3 dogs, with a $30 pet fee per stay.

Cats and other pets may be considered on a case-by-case basis. Please contact us for approval before booking with a pet other than a dog. Include your pets in your reservation and review the property’s pet rules before your stay.

Which home has a pool?

The Oasis of Massillon has a private, seasonal above-ground pool. The current listing gives its season as June–September; please confirm availability with us before booking if the pool is an important part of your plans. The White House of Green does not have a pool.

Do both homes have private hot tubs?

Yes! Both homes have private hot tubs available year-round, so you can enjoy a relaxing soak in every season. The White House of Green also has an outdoor TV beside the hot tub—perfect for watching your favorite show while you unwind.

How many guests can stay, and where can we park?

The Oasis of Massillon: A maximum of 10 guests. The nightly rate includes up to 6 guests; each additional guest is $40 per night.

The White House of Green: A maximum of 6 guests. The nightly rate includes up to 4 guests; each additional guest is $20 per night.

Please include everyone staying in your reservation’s guest count. Parking details are listed on each property page: The Oasis of Massillon and The White House of Green. Contact us in advance about visitors or any special parking needs.

Getting ready to arrive

What are the check-in and checkout times?

Standard check-in begins at 4:00 PM, and checkout is by 11:00 AM. Follow the arrival and checkout instructions provided for your reservation.

Can I check in early?

Standard check-in begins at 4:00 PM. If you’d like to reserve a guaranteed earlier arrival time, please contact us first. Availability depends on our cleaning schedule.

Once we approve your requested time, early check-in is $30 per hour before 4:00 PM at The Oasis of Massillon and $20 per hour before 4:00 PM at The White House of Green.

If the home happens to be ready early on your arrival day, we usually send you a message inviting you to check in early for free. This complimentary option isn’t guaranteed. If you need a confirmed earlier arrival time, the fee applies.

Are parties or events allowed?

No. Parties and events are not permitted at either home. Please follow the property’s guest limits, visitor rules, and quiet hours so everyone can enjoy a comfortable stay.

How do I contact the host?

Visit our Contact page to start a live chat, or email [email protected]. If you already have a reservation, you can also use the contact information in your booking confirmation. We’ll respond as soon as we can.

Still wondering about something?

I’m happy to help you choose the right home or answer a question about your stay.
— Darla

Ask Darla a question ↗