YOUR INFORMATION
Privacy policy
How information is handled when you visit Oasis Ohio Stays, ask a question, or continue to our booking website.
Last updated: October 13, 2026
About this policy
This policy applies to oasisohiostays.com, the website for The Oasis of Massillon and The White House of Green. Contact Oasis Ohio Stays at [email protected] with privacy questions or requests.
Information you provide
When you email us or use live chat, we receive the information you choose to share, such as your name, email address, phone number, travel dates, reservation details, and messages. We use this information to answer questions, assist with reservations, and communicate about your stay. Please do not send payment-card details or other sensitive information through email or chat.
Website usage and Google Analytics
We use Google Analytics 4 to understand how visitors find and use this website. Analytics may collect information about pages visited, referring sources, device and browser characteristics, approximate location, and interactions such as clicks on booking, live-chat, and email links. This website uses cookies and similar technologies for analytics and service functionality.
Google processes information according to its own policies. Learn how Google uses information from websites that use its services.
Live chat
Our live-chat service is provided by tawk.to. The service may process chat messages, contact details you submit, and technical information about your visit, and may use cookies or similar technologies to operate the chat. We use chat records to respond to inquiries and provide guest support. See tawk.to’s privacy policy for details about its processing.
Bookings and payments
Book Now links take you to our Hostex booking website at book.oasisohiostays.com. Reservation and payment information is entered there rather than into a booking or payment form on this website. Hostex and its payment providers handle that information under their own terms and policies. We receive reservation information needed to manage your booking and stay. See Hostex’s privacy policy and the policies presented during booking.
Hosting and service providers
Cloudflare provides website hosting and delivery. Hosting and security services may process technical information, including IP addresses and request logs, to deliver the website and protect it from abuse. Our email, chat, analytics, and booking providers process information in connection with their services. Their processing and storage practices are described in their respective policies, including Cloudflare’s privacy policy.
How information is used and shared
Information is used to operate and improve the website, answer inquiries, manage reservations, and support guests. Information may be processed by the service providers described above and shared with people helping manage your reservation or stay where needed for those purposes. Information may also be disclosed when required by law or necessary to address fraud, security concerns, or a dispute.
Your choices and requests
You can manage or delete cookies through your browser settings. Blocking cookies or scripts may affect analytics, live chat, or booking features. Google also offers a Google Analytics opt-out browser add-on. You can contact us by email if you prefer that to live chat.
To ask about personal information you have shared with us, or request access, correction, or deletion, email [email protected]. We will review your request under applicable requirements. We may need to verify your identity, and some reservation or transaction records may need to be retained for legal, accounting, or dispute-resolution purposes. Requests concerning information held independently by a service provider may need to be directed to that provider.
Retention and policy updates
Retention periods depend on the type of information, its purpose, service-provider settings, and applicable recordkeeping requirements. We may update this policy as the website or services change. The date above identifies the latest update.